You can’t get a refund for that game you bought on sale two years ago and never played, and you can’t get a refund for a new game you played for six hours before you realized it was terrible. While Steam’s refund policy is generous, it’s still limited.
STEAM REFUND POLICY HOW TO
Read Valve’s Steam refund policy for more specific details about how the policy works.Īlso read: The 21 Best Game Boy Advance Games Of All Time How to get a refund on steam Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam. So, if you purchase a $60 game and it goes on sale for $30 a few days later, you can refund the game and purchase it at the lower price-as long as you’ve played it for less than two hours.
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Valve notes that refunding a game purchased before a sale and buying it at the lower sale price isn’t considered abuse. Valve doesn’t specify exactly what they consider “abuse”, but you should probably be fine as long as you’re not regularly buying a large number of games and refunding most of them.
STEAM REFUND POLICY FREE
“Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games,” according to Valve’s policy. If you refund a lot of games, Valve may consider this “abuse” and stop offering refunds to you. While you can sometimes save money on Steam games by purchasing Steam keys from third-party game stores, this feature encourages you to buy games through Steam if you think you might want to refund them. You can’t refund games that you purchased outside of Steam and added to Steam with a product key (at least, not through Steam-you’d have to request a refund through the original retailer). You can ask for a refund on a game even if you don’t meet these requirements-Valve will take a look at your request, but won’t guarantee a refund. If you meet these requirements, Valve promises it will refund you for any reason. There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours. The timer runs even when the game is minimized or paused – something to keep in mind if you’re on the fence about trying to fix the game or refund it early in your experience.Īlso read: When is the Diablo 4 release date? Here’s the complete story so far When You Can Refund a Game If you try to return a game outside of these limits, there’s a good chance your request will be rejected.Īnd when it comes to the two hours of playtime, Steam counts every second the game application is open as playtime. To return a game, you can’t have owned it for more than two weeks, and you can’t play it for more than two hours total.
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However, there are limits to how long you can have a game before returning it. All you have to do is submit a request, and the game will be taken out of your library, and your money will be refunded. If you’re unlucky enough to experience buyer’s remorse early in your gameplay experience, Steam will painlessly return your money. It’s particularly useful now that so few games offer free demos. If you don’t like a game, you can always refund it and get your money back. This feature encourages you to try games you’re not sure about.